Legal
Security
How payments, payouts, refunds, and identity checks work. For founder verification and reporting, see Trust & Safety.
On this page · 5 sections
LTD purchases
Day Zero sells the lifetime license. The founder supplies the software. When you pledge, Dodo saves your card; it is charged once the campaign is funded and the founder opens access. Dodo takes about 4% + $0.40 (more on international cards). Day Zero's margin is 7% (0% on sales that start from the founder's embed widget). Dodo settles those sales to Day Zero's account. Day Zero pays the founder's supplier amount to their bank account in a weekly transfer and issues a supplier self-bill.
Listed seats on /market are different: the buyer pays the other backer on PayPal. Day Zero does not take that money.
Listing fee
Listing is currently free for founders (the listing fee is waived).
Refunds
Backers are charged only when a funded campaign's founder opens access, and can cancel a pledge until then. Once charged, a purchase is final. If a purchase was charged before access opened and the founder cancels, the backer gets retail minus Dodo's fee — Day Zero also returns its 7% — to the card within 30 days of the charge, or by PayPal or bank transfer after that. Details live on the cancellation and refund policy.
Identity
Founders complete government ID and selfie verification before they can sell. Backers verify their email. Payments run on Dodo — card details never touch Day Zero. One LTD per user per startup is enforced on the account.
Reporting
Chargebacks, fraud rules, and a public ban list are part of trust operations. See Trust & Safety and the ban list.