Trust & safety
You’re paying for something that isn’t finished yet.
That takes some trust, so here’s exactly what we do to earn it, and where it stops. No fine print.
- before any sale
- ID + selfie
- charged until you can use it
- $0
- max to open access after the campaign ends
- 90 days
- ban list
- Public
What we do
Five things between you and a bad deal
- 01 / 05
We check who the founder is
Before anyone can buy a seat, the founder verifies a government ID and a selfie. We also watch their product video and read their product plan, by hand. No ID, no sales.
- 02 / 05
They commit to a date, in public
Every deal shows the date access is due, 90 days after the campaign ends. Founders are expected to post an update every month, so you can see if things go quiet.
- 03 / 05
You pay when you can use it
Your card is saved, not charged. If the campaign reaches its goal, you're charged only when the founder opens access. Until then you can cancel your pledge from your account. If access isn't open by the delivery date, the campaign is cancelled and you're never charged.
- 04 / 05
Anyone can flag a campaign
If something feels off, flag it. A person on our side reads every flag, and can close the listing or put the founder on the public ban list.
- 05 / 05
Every founder has a record
What a founder listed before, and whether it shipped, is public. Look them up before you back them.
The dates that matter
You’re charged when access opens
That’s the one thing to understand before you back a project. Until then, your pledge costs nothing to cancel. If access isn’t open by the delivery date, you’re never charged. Once you’re charged, the purchase is final.
You pledge
Cancel any time
Campaign ends
Funded? Still not charged
Access opens
You’re charged, final
Delivery deadline
No access? Never charged
If it goes wrong
What happens when a project misses delivery
If access isn’t open by the delivery date, the campaign is cancelled and nobody is charged. Founders who go quiet or commit fraud we can point to go on the public ban list. Here’s what that means for you.
You can
- Cancel your pledge any time until you’re charged, for any reason.
- Read the founder’s updates and ask them in public, in the campaign discussion.
- Flag the campaign. We read it.
- Resell your seat before you redeem it.
We can’t
- Refund a purchase after you’re charged. You’re only charged once you can use the product.
- Build the software for them. We check founders; we don’t guarantee them.