Cancellations and refunds

Every campaign is all or nothing. You pledge instead of paying, and your card is saved, not charged. The goal is half the campaign's seats.

• Changed your mind? Cancel the pledge from your account page. Nothing is charged. In the campaign's last 24 hours you can only cancel if it stays at its goal without you.
• If it ends below its goal, nobody is charged and your saved card is released.

• You're charged when the founder opens access, so you pay once you can use the product.
• Until then you can still cancel from your account page, and you're never charged.
• If access isn't open by the delivery date, Day Zero cancels the campaign, releases every pledge, and nobody is charged. The same happens if the founder cancels first.

The purchase is final. There is no refund for changing your mind or for a product that later shuts down. Where a consumer law gives you a right this page can't remove, that right still applies.

On the rare purchase charged before access opened (campaigns sold at checkout), a founder who cancels before access opens means you're refunded: the price minus the card processing fee, with Day Zero returning its 7% margin. Within 30 days of the charge it goes back to your card; after that, we pay you by PayPal or bank transfer.

Once a seat is sold from one backer to another, Day Zero will not refund it. The buyer paid the seller, not Day Zero, so neither side can ask for a refund of that LTD. If something is wrong with a purchase, write to us before you dispute the card. A chargeback outside this process can close the account.